Effective Date: September 23, 2023

Last Updated: September 23, 2023

This website is owned and operated by Lumen Holdings LLC (“Lumen Solar”). This Privacy Policy (“Privacy Policy” or “Policy”) describes the types of personal information we collect from our website visitors and other individuals (collectively, “you”) when they visit our website at [www.lumensolarco.com] and all related websites and applications (collectively, our “Sites”). This Policy also describes how we use your personal information, under what circumstances we may share it and with whom, and your rights and choices.

This Policy does not apply to third-party sites, products, or services, even if they link to our Sites, and we encourage you to read the privacy policies of any third-party site with which you choose to interact. Where links to third-party sites are integrated in our Sites, we will make every effort to clearly mark them as such.

Table of Contents

This Privacy Policy explains the following.

1. Collection of Personal Information. We collect personal information when you communicate with us or register for our Site, including data you provide, automatically collected data, and data from third party sources.

2. How We Share Your Personal Information. We share your personal information for several reasons, including for our own internal purposes and to promote various products and services.

3. Cookie Policy. We may collect personal information from you automatically through the use of cookies and other tracking technologies.

4. Electronic Marketing Communications. You can change certain privacy and communications preferences at any time.

5. Data Security and Retention. We maintain technical, administrative, and physical safeguards to help protect the security of your personal information.

6. International Data Transfers. Our Sites are operated from the United States and intended only for individuals located in the United States.

7. Use by Children. We do not knowingly collect personal data from individuals under the age of 13 years without parental consent.

8. California and Nevada Residents. California residents have the right to request certain information about our information sharing practices.

9. Links to Other Sites. This Privacy Policy does not apply to third-party websites and applications.

10. Changes to This Privacy Policy. We may update this Privacy Policy from time to time.

11. Contact Information. You may contact us in several ways.

1. Collection of Personal Information

The types of personal information we collect will be apparent by the context of the webpage where it is collected or your interactions with us. We may collect the following categories of personal information about you that you choose to provide to us when you use the Sites:

⦁ Contact information. In order to find out if you qualify for the products and services advertised on the Sites, you may be asked to provide contact information such as your first and last name, email address, phone number, and home address.

⦁ Communications information. If you communicate with us by contacting us or responding to our emails or other communications, we may collect information about the communication and any other information you choose to provide in the content of those communications.

⦁ Utility usage information. While it may not be personality identifiable in nature, we may collect certain information about your electric utility usage in order to find out if you qualify for the products and services advertised on the Sites.

2. How We Share Your Personal Information

We may share your personal information with the following categories of third-party persons or entities:

⦁ The provider of the products and services advertised on the Site, as consistent with the terms through which we collected your personal information, such as to find out if you qualify for that provider’s products and services.

⦁ Our vendors and service providers, as necessary to provide services on our behalf such as website hosting, analytics, site optimization, communications, marketing, technical support, and customer support.

⦁ For business transactions, subject to applicable law, in the event of a merger, acquisition, bankruptcy, or other sale or transfer of all or a portion of our assets. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Policy. If any such transaction occurs and the terms of this Privacy Policy are materially changed as a result, we will provide you with notice before personal information is transferred and becomes subject to a different privacy policy.

⦁ For legal compliance and harm prevention, including to respond to legal process (such as subpoenas, court orders, or search warrants, etc.) or to establish or exercise our legal rights or defend against legal claims. We also may provide information in order to investigate, prevent, or take action regarding illegal activities or wrongdoing; to protect the rights, property, or safety of us and/or others; to enforce our agreements and policies; or as otherwise required by law.

3. Cookie Policy

The Sites may use cookies and similar technologies to improve user experience, for performance and analytics, provide tailored digital advertisements, and to customize and enhance our content, products, and services. A “cookie” is a small text file that a web server stores in browser software. A browser sends cookies to a server when the browser makes a connection to that server (for example, when requesting a web page from the same domain that created the cookie).

The general purpose of cookies is to remember a browser over time and distinguish one browser instance (or user) from all others. Some cookies and other technologies may track the personal information users provide when they interact with a site, and may store such personal information. We use first-party and third-party cookies to ensure that our Sites function properly, to understand how individuals use and engage with our Sites and to analyze and improve our Site. We may use third-party vendors, including Facebook and Google, who use first-party cookies and third-party cookies together to inform, optimize, and serve advertisements based on your past activity on the Sites. The information collected may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand online activity.

Most browsers are initially set up to accept cookies, but you can reset your browser to block or delete all cookies in your browser’s settings using the links provided below. Please note that if you block essential cookies, certain parts of the Site may not function properly.

⦁ Chrome: https://support.google.com/chrome/answer/95647?hl=en

⦁ Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

⦁ Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

⦁ Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

⦁ Opera: https://help.opera.com/en/latest/web-preferences/#cookies

4. Electronic Marketing Communications

If you would like to stop receiving electronic marketing or promotional messages and notifications from us, you may do so by following the unsubscribe instructions that appear in our email or text communications. You may also be able to manage your electronic communications preferences by contacting us. We will comply with these requests as soon as reasonably practicable. Please be advised that you may not be able to opt-out of receiving certain service or transactional email messages from us that are required to provide you in connection with providing our products and services.

5. Data Security and Retention

The privacy and security of your personal information is deeply important to us. To that end, we maintain technical, administrative and physical safeguards to help protect the security of your personal information against unauthorized access, destruction, loss, alteration, misuse or disclosure. Your personal information is accessible to only a limited number of personnel who need access to the information to perform their duties. Please note, however, that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. International Data Transfers

The Sites are operated from the United States and intended only for web visitors located in the United States. Any collection of personal information from individuals located outside the United States is unintentional and/or incidental. That said, it is possible that your personal information is transferred outside of your state, country, or other governmental jurisdiction in order for us to render the collection, use, and sharing practices disclosed elsewhere in this Privacy Policy. Those jurisdictions may have data protection rules that are different from those of your jurisdiction. If so, we will take measures to ensure that any such transfers comply with applicable data protection laws and that your personal information remains protected to the standards described in this Privacy Policy. Personal information transferred to another country may be subject to lawful access requests by courts, law enforcement agencies, or other government authorities in those other countries.

7. Use by Children

Our Sites are not directed toward individuals under the age of 13 (“Children”). We do not knowingly collect personal information from Children, and no personal information should be submitted to our Sites by Children. If we learn we have collected or received personal information from a Child, we will delete that personal information as permitted by law. You must be old enough to consent to the processing of your personal information in your country, and you must be at least 18 years of age to use the products and services advertised on the Sites. If you believe we may have any collected personal information from a child under the age of 13 without parental consent, please submit a written request via the email using the information provided below.

8. California and Nevada Residents

a. Your California Privacy Rights

California residents additionally have the right to request information regarding third parties to whom we have disclosed certain categories of personal information during the preceding year for those third parties’ direct marketing purposes under California’s “Shine the Light” Law. Personal information under this California law means any information that identified, described, or was able to be associated with an individual at the time of disclosure. If you are a California resident and would like to inquire further, please contact us. You must include your full name, email address and postal address in your email or mail request so that we can verify your California residence and respond.

b. Your Nevada Privacy Rights

Nevada residents have the right to request to opt out of any “sale” of their personal information under Nevada SB 220. You may request to opt out of the future sale of your personal information. If you are a Nevada resident and would like to make such a request, please contact us. You must include your full name, email address and postal address in your email or mail request so that we can verify your Nevada residence and respond. In the event we sell your personal information after the receipt of your request, we will make reasonable efforts to comply with such request.

9. Links to Other Sites

Our Sites may contain links or otherwise provide access to third-party sites, which may include websites or mobile applications. These links are maintained for your informational purposes only and to point you toward the products and services of third parties that we believe may be of interest to you. Please note that we have no control over and are not responsible for third-party sites, their content, or any products or services available through the third-party sites. Our Privacy Policy does not apply to third-party sites. We encourage you to read the privacy policies of any third-party sites with which you choose to interact.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect those advances, and we encourage you to regularly return to this page for any updates. The date this Privacy Policy was last updated is identified at the top of this page. Any changes are effective when we post the revised Privacy Policy on the Sites. If we make material changes to this Privacy Policy that expand our rights to collect new personal information or to use differently any personal information that we have previously collected about you, we will make our best efforts to reasonably notify you of such updates and provide you with the new disclosures by posting it on our Sites and/or via email.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please do not hesitate to contact us. You can email us, write to us, or call us using the information below:

Address: Lumen Solar

19 K St NW.

Washington, DC 20001

Phone: 800.846.4270

Email: [email protected]